FAQ

• What is JATCHED.com and how does it work?

  JATCHED is a match.com, but for jobs. We match reliable NYU students with employers who are looking for paid one and part-time help based on 3 categories: skill set, availability, and user ratings. Students create personalized profiles complete with their unique set of skills and wait for employers to post jobs and contact them through our messaging system. In the message thread, employers and students work out the details of the job, and both parties are given the option to accept or reject the job.

Students

• 1. What if I need to cancel a job I committed to?

  As a member of JATCHED, we expect you to treat the jobs that you are selected for in the same manner that you would treat any other paying job. However, we do understand that circumstances beyond your control can arise. Cancellations in advance (more than 24 hours) are always preferable. Regardless of when you cancel, it is your responsibility to contact both the employer, via the messaging system, and one of our representatives either by email or telephone. It will not reflect well on your user rating if you cancel repeatedly.

• 2. How much can I expect to be paid?

  Because there is such a wide variety of services offered on JATCHED, it is difficult to standardize how much a student can expect to be paid. We believe it is best for both parties to decide on mutually agreeable pay, via the on-site messaging system, before the start of the job. As a student, we respect your right to suggest what you believe is a fair salary when you communicate with the employer on the messaging system. If you have any questions or doubts, please contact us and we will be happy to make suggestions based on relevant factors like job difficulty, time required, et cetera.

• 3. I am a student but I would also like to post a job. Can I do this?

  Of course, we encourage anyone who feels that he/she could benefit from JATCHED to use the service. Just make sure you remember to register as an employer in addition to your student account (in order to do this, you need to register with a different email address).

• 4. I'm very good at "x," but it's not on the site. How do I propose other job categories?

  If you believe there is something missing on JATCHED, we would love to hear about it! Let us know and tell us why at feedback@jatched.com. It is our priority to make the site as useful to you as possible.

• 5. Should I post personal references, my resume, or past work experience?

  Currently, there is not an option on the site to upload your resume. While many of the jobs posted require high levels of skill and past experience, some of them do not. After all, how amazing can one really be at housesitting? It is up to you to make sure that your bio includes any relevant work experience, skills, interests, or anything that sets you apart from others. Also, we suggest mentioning any useful information to employers via the messaging system. Remember that providing personal references and having a great bio will definitely help you!

• 6. Even though I filled out 'extremely' for most of the sliders, why am I not getting JATCHED?

  We have implemented a formula that discourages students from selecting an exorbitant amount of 'extremelys' in their student profiles. So plainly put, fill out only what you truly can do.

• 7. Do you have any safety tips?

  Make sure you have all the information that you need before going on the job. Let your roommate know where you are going and what time you will be back. If you ever feel uncomfortable with the situation, leave. If you encounter any problems at all, please contact us immediately at support@jatched.com and we will assist you.

Employers

• 1. How much should I expect to pay a student?

  We believe it is best for both parties to decide on mutually agreeable pay, via the on-site messaging system, before the start of the job. If you have any questions or doubts, please contact us at info@jatched.com and we will be happy to make suggestions based on relevant factors like job difficulty, time required, et cetera.

• 2. What if I have trouble defining the "job title?"

  Please try to be as specific as possible in the "job description" box. If you need help with children of a particular age, please specify their age. If you need help with a particular software, please name it. If the job is more obscure and you still have difficulty with a description, contact us and we'll make sure it's as clear as possible.

• 3. I need a student to do two jobs in the same timeslot. Is this possible?

  It is possible, however, the skills or experience required for the two jobs may not overlap with one student. We recommend that you post the two jobs separately.

• 4. How do I get an idea of whether the student is qualified for the job?

  We do our best to get to know as many of our students, in person, as possible once they join the site. Feel free to contact us with questions. Secondly, we recommend that you read students' bios, this is their first opportunity to introduce themselves and their backgrounds to you. Thirdly, you may want to ask the student for past references or a resume, via the messaging system, depending on the job.

• 5. How long should I expect to wait before a student responds to the job post?

  Reliable NYU students have signed up for JATCHED because they want to find a job. Thus, you should not expect to wait for more than a day, at the longest, for the student you have selected to respond to the job post. After 24 hours, a 'reject' button will appear at the bottom of the messaging system and you are free to reject the current student and return to your match page to select someone new.

• 6. Can I hire multiple students at the same time for a bigger job/project?

  You may. However, the only way to do this at the moment is to post the job a number of times that equals the number of students that you need. Depending on the specifications of your project, you may want to contact us - we will do our best to streamline your experience hiring multiple students for the same job.